FAQs

FAQ — Delivery

1. Do you offer free delivery?
Yes, free delivery is available for most orders delivered within the USA mainland. Some remote areas or special deliveries may incur additional charges.

2. How long does delivery take?
Delivery times vary depending on product availability and location, but most orders are delivered within a few working days after dispatch confirmation.

3. Will I be contacted before delivery?
Yes, the delivery partner will contact you to arrange a convenient delivery date and time slot.

4. Can I choose a delivery date?
In many cases, you can arrange a suitable delivery date once the courier contacts you.

5. Is assembly included?
Assembly is not included unless clearly stated on the product page. Most items are delivered boxed and require customer assembly.

6. What should I do before delivery?
Please ensure access routes, doors, stairways, and space are suitable for the furniture dimensions before delivery.

7. What happens if I miss my delivery?
A redelivery may be arranged, but additional charges may apply depending on the courier policy.

8. Can large items be delivered upstairs?
This depends on the courier service conditions and property access. Contact customer support if you need assistance with special delivery arrangements.

9. What should I do if my item arrives damaged?
Please report any damage within 24–48 hours of delivery with photos so support can arrange replacement or assistance.

10. Can I track my order?
Yes, tracking or delivery updates are usually provided once your order has been dispatched.